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On Wednesday 14th March 2012, the MTN Call Centre in Rayfield, Jos was besieged
by a crowd of individuals who purported to be officials of the Nigeria
Labour Congress(NLC). Their stated mission was to protest the conditions of service of the staff in the centre and the alleged resistance to unionization of
In furtherance of their
objectives, the NLC came with
placards and effectively
barricaded the building and
prevented staff from
entering their offices.
It is pertinent to note that the MTN Call Centre in Jos is operated by CNSSL, a Nigerian company under an outsourcing arrangement
with MTN.
The staff in the call centre are therefore not employed
by MTN.
CNSSL provides skilled
employment for Nigerians
under terms that far exceed the national minimum wage
requirements and
comparable with prevailing conditions for graduate employees in many areas of the private sector. Our vision
is to increase our capacity to do so.
The action by the NLC this morning disrupted the
activities of the call centre and jeopardized our ability to attend to the teeming MTN customers under our care.
Such incidents not only undermines our ability to fulfill our contractual obligations to MTN, it is a disincentive to investors who wish to provide employment opportunities
for the youth in the Jos area which is experiencing great
social upheaval.
Indeed, CNSSL staff of the call centre, none of whom have
any issue with their
employment conditions, robustly resisted the barricade erected by the NLC
this morning in an attempt to
enter their place of work. A breakdown of law and order
was narrowly averted.
We are engaging the
leadership of the NLC and the relevant security agencies in
order to avoid a re-
occurrence of the
unfortunate and
unwarranted action that
took place today.

Helo guys saying tinr on board

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