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Mr A
Admin
The error message indicates that no applications are loaded on the BlackBerry smartphone. While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not installed.

This error message might appear because of the following causes:

The power management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.
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Resolution
The following are possible resolutions for this issue.

Cause 1
The Power Management feature on the computer turns off the USB ports.

Resolution 1
1. Modify the USB power management settings
2. Perform a clean reload of the BlackBerry device software

Cause 2
The BlackBerry smartphone is connected to a laptop computer using a docking station.

Resolution 2
Complete the following steps:
1. Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
2. Re-install the BlackBerry Device Software using the application loader tool. For more information.


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